Privacy Policy

Introduction

magnanovae Ltd ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website magnanovae.world and use our coaching services.

This policy applies to all information collected by magnanovae through our website, email communications, and in-person or virtual coaching sessions. By using our services, you consent to the data collection practices described in this policy.

Data Controller Information

magnanovae Ltd is the data controller for your personal information. Our details are:

Data Collection

We collect various types of information to provide and improve our coaching services. The data we collect includes:

Personal Information

• Name, email address, phone number
• Professional background and career goals
• Communication preferences
• Payment and billing information
• Coaching session notes and progress records

Technical Information

• IP address and browser information
• Website usage data and analytics
• Cookie data and preferences
• Device and operating system information

Communication Data

We may collect and store communications between you and magnanovae, including emails, phone calls, and coaching session recordings (with your explicit consent).

How We Use Your Information

We use the personal information we collect for various purposes related to providing our coaching services and improving your experience. The use of your data includes:

• Providing personalised coaching services and programmes
• Communicating with you about appointments, services, and updates
• Processing payments and managing billing
• Improving our services and developing new programmes
• Sending marketing communications (with your consent)
• Ensuring the security and integrity of our systems
• Complying with legal obligations and regulatory requirements

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds: contract performance, legitimate interests, consent, and legal compliance.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in delivering our services (under strict confidentiality agreements)
• When required by law, court order, or legal process
• To protect our rights, property, or safety, or that of our clients
• In connection with a business transfer or merger (with prior notice)
• With your explicit consent for specific purposes

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Our data retention practices include:

• Active client data: Retained during the coaching relationship and for 3 years after completion
• Financial records: Retained for 7 years as required by law
• Marketing data: Retained until you withdraw consent or for 2 years of inactivity
• Website analytics: Retained for 26 months (Google Analytics default)

After the retention period expires, we securely delete or anonymise your personal data in accordance with our data protection procedures.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal requirements)
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for specific processing activities

To exercise these rights, please contact us at privacy@magnanovae.world or +357 23422287. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure backup and recovery procedures

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

International Data Transfers

As a Cyprus-based company, your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other legally recognised transfer mechanisms.

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected data from a minor, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us using the information below:

You also have the right to lodge a complaint with the Cyprus Data Protection Commissioner if you believe we have not handled your personal data in accordance with applicable law.